As a public entity, the Johannesburg Tourism Company (JTC) manages significant supplier relationships and financial processes under the strict compliance framework of the MFMA. The challenge was clear: merge supply chain management and finance into a single, auditable system that would streamline operations, reduce risk, and support accurate reporting.
JTC turned to CoreSync, a subsidiary of the Signature Group of Companies, to implement Sage Intacct. The result has been a step-change in efficiency and governance. By linking supply chain and finance processes, JTC can now trace transactions seamlessly from RFQ to payment, significantly reducing the risk of errors or fraudulent payments. Automated VAT calculations and built-in invoice number controls ensure compliance and accuracy, even as tax rates change.
The Accounts Payable functionality has transformed supplier management. JTC can now easily track partially paid suppliers, record residual balances, and ensure payments are made within 30 days—strengthening both compliance and supplier trust. The audit trail features provide live, readily available evidence, making year-end audits faster and more reliable.
Beyond the system itself, CoreSync’s responsiveness has been invaluable. The project team, led by Ntshuxeko Khosa, provided hands-on support and informal training whenever needed, helping JTC’s finance team quickly gain confidence with the platform. The embedded learning platform and help videos further empower new users to get up to speed without delays.
Today, monthly reporting that once took days can be completed in a single day. Lost invoices are a thing of the past thanks to digital attachment features, and JTC’s finance team has more time to focus on strategy rather than administration.
“Sage Intacct has not only streamlined our financial processes but elevated our compliance, efficiency, and reputation with suppliers. With CoreSync’s guidance, we’ve found a solution that empowers our finance team and strengthens governance across the organisation.”
— Ratanang Rankapole, Finance Team, Johannesburg Tourism Company
— Phathutshedzo Makhoshi, Chartered Accountant Trainee, Johannesburg Tourism Company
The Challenge
Johannesburg Tourism Company (JTC) needed a system that could merge supply chain management with finance to ensure compliance under the MFMA, reduce fraud risks, and speed up reporting. Manual processes slowed audits, increased errors, and strained supplier relationships.
The Solution
JTC partnered with CoreSync, a subsidiary of the Signature Group of Companies, to implement Sage Intacct. The solution enabled end-to-end audit trails from RFQ to payment, automated VAT calculations, and invoice controls to prevent fraud. CoreSync’s team, led by Ntshuxeko Khosa, provided both formal training and informal guidance, helping JTC’s finance team gain confidence and independence quickly.
The Results
- Monthly reporting time reduced from days to a single day
- Stronger compliance with VAT and MFMA requirements
- Improved supplier relationships through accurate, on-time payments
- Seamless audit trails with live, accessible evidence
- Empowered finance staff through built-in learning tools and ongoing support
Client Quote
“Sage Intacct has not only streamlined our financial processes but elevated our compliance, efficiency, and reputation with suppliers. With CoreSync’s guidance, we’ve found a solution that empowers our finance team and strengthens governance across the organisation.”